Please find below the contact information for refund approvals for NoH20 customers.
Refund Process
- Refund request received by customer experience/SSC.
- Refund request forwarded to the relevant POC:
- Commercial Concessions: karl.rochfort@daa.ie
- NoH20: martin.paul@noh2o.com
- Approval for refund required within 24 hours from:
- Commercial Concessions POC
- NoH20 POC
- Refund to be processed by SSC upon receiving approvals.
- NoH20 to follow up with passenger if appropriate.
Queries Process
- Query received by customer experience
- Query forwarded to the relevant POC:
- Commercial Concessions: karl.rochfort@daa.ie
- NoH20: martin.paul@noh2o.com
- Response to query required within 24 hours.